2023
Week 31
Type | Description |
New | Microsoft 365 App Status: A new page that shows you not which API's are having problems, but what apps and functionalities are showing a degraded user experience. By giving you insight into the affected features and platforms, it's easier to determine if users need to be informed and if something is going on that requires attention. |
Improvement | Microsoft Outage Report: performance improvements |
Fix | Due to a change in Microsofts data representation, it could happen that in certain cases users who did have an agent were not showing as having any data. This has been addressed and all users with agents should be visible again at all times |
Improvement | Minor fix on the Teams Version list |
Week 29
Type | Description |
New | Microsoft Health Status: Redesigned details page for running incidents to make easier to see the updates |
Improvement | Microsoft Outage Report: Remove empty report lines |
Improvement | Microsoft Outage Report: Add Incident Number as file name |
Improvement | Export feature on multiple tables: Add descriptive file names |
Preview | We now Hide/Lock the "Go to Advanced User Details" button on the User Experience page if the customer is on TrueDEM for M365 |
Fix | We collapse all categories by default in the Teams Versions Grid view on opening |
New | We now show you the last used IP information on the Device Summary tab of the User Experience page if the user is in a managed network |
Improvement | Fixed bug with Teams versions view crashing when the categories were collapsed |
Fix | We changed the redirect URL to the new plans & features page on click of unlicensed (locked) items |
Week 25
Type | Description |
Preview | User Experience page received two new tabs Teams Call information & Device Information |
Improvement | The top section for the User Experience tab has been rearranged to show information about the user and location as the device information is now depicted on a separate tab. |
Improvement | Anew color scheme and other navigation enhancements have been implemented to make navigation more visible |
Improvement | Datetime format and locale now match with the Grafana setting |
Preview | A new report was added to show Outage information with the option to export a list of affected users. |
Preview | A new report was added under the MS Teams section to open a report showing information about the OS & Teams versions running on devices equipped with our agent. The report can be used to get insights into version distribution and allows for pivoting the data. |
Fix | Device Hardware Report: The column DeviceType had a trim function that would only allow the first 19 characters to be visible. This has been altered to show up to 128 characters. |
New | Environment status: The ISP list is now clickable. When clicked they will show the performance of the various workloads for the specific ISP. Note! Only the 6 ISP's with the most users at that moment are shown. In small organizations these subset numbers might be skewed if less than 100 users use the ISP. |
Improvement | Call List: Two columns were added showing the overall call quality for the call and a list of icons for the users. On mouse over the names can be seen and the column can also be used to filter for specific users. |
Improvement | Call List: The Duration column was aligned right for better understanding |
Preview | Call Quality Debug Level: A new section was added with two preview features: 1. A Sankey diagram depicting the relevant duration of particular problems like audio, video or other issues occurring for users in either the upload or download streams. 2. A table containing users with problems and the metrics that should be looked at for those users |
Improvement | Real Time Call Data - Details: We added a RAM usage graph and redesigned the CPU graph to a heatmap showing the top processes as well as a "Possible OS drivers" and "Other Processes" category. The 'crosshair' feature that allows you to mouse over one graph and will show an indication line now also works with the CPU and RAM graphs |
New | Real Time Call Data - Details: Changes like a change in WiFi network, codec or audio/video device used during calls are now highlighted. Both as text indicators at the top of each section as well as indicators in each graph. Move over with your mouse to see the change. |
Preview | A new Microsoft Teams Rooms view has been added to the navigation for easy identification and reporting on MTR's (Note! This feature requires separate licensing and will appear 'locked' if not licensed |
Week 18
Type | Description |
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Fix | Fixed a problem with the Tenant Wide Overview page |
Improvement | column sorting/filtering enabled on all ISP pages |
Week 14
Type | Description |
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Type | Description |
Fix | The new Real Time call page now can now also be opened from the user search page and fully replaces the previous page |
Improvement | User Details: Call List table now uses Real Time data for CPU & Memory usage |
Improvement | User Details: Through the button in the top right you now have direct links to detailed user reports which will open directly for the right user & device |
Improvement | User Details: Windows update history table was removed. Individual updates to windows components will be listed in the Added software table instead |
Improvement | Agent Support page is renamed to TrueDEM Agent Status |
Fix | Teams Version History & CPU graph fixed by using real time data |
Improvement | Several old dashboards were moved to the Legacy folder and will in time be removed. These are obsolete or will be replaced soon |
Improvement | New Monitored services were added to the Environment Health status page. These include:
Click on any of the services to see the status of monitored elements. |
Improvement | The Application processes - Real Time Call Data - Details shows the top 5 CPU using processes. All other processes are now summarized into "Other User Processes" and "Possible OS & Drivers". |
Week 11
Type | Description |
---|---|
Fix | Fix on Call Quality Debug Level page to avoid Errors on the User Details page. The open User Details drill down link will now only appear if a pguid is available meaning that it will only show a link to the user details if the users device contains an EPM agent. |
Improvement | User Details page: Added new table to Software Related Metrics Section with Information of which Software got added/removed |
Improvement | User Details page: Realtime Monitoring Link (right top corner) will open liveV2 |
Improvement | User Details page: The Call list now shows a new date/time column, representing the time a user joined the meeting. The exisiting meeting start time column was moved to the end of the table but is still available. |
Improvement | The default homepage will from now on open the AppPlugin whenever you login to TrueDEM Portal or click the Grafana logo in the left bar |
Week 4
Type | Description |
---|---|
Improvement | Grafana was updated to version 9.3.1 |
Fix | Fix applied to home page to fix missing data element |
Fix | Fix applied to Call Quality Debug page to fix problem with links that do not show for people in certain situations |
Improvement | New pages were added to show Environment Status and Microsoft Health for your environment |
2022
Week 51
Type | Description |
---|---|
Fix | Performance improvements to the Call Quality Debug page |
Improvement | Restructured the collection of data to minimize impact on the agent/user |
Week 49
Type | Description |
---|---|
Improvement | On user details the existing graphs for CPU usage Over Time and Memory Usage Over Time now are filled by data coming from the Streaming Metrics data. This means that we now have data points at a much shorter interval. You can even zoom in to see more details. |
Improvement | We added two new graphs on the User Details page in the Users' Network section to show Network traffic - Sent kbits /Sec & Network Traffic - Received kbits/Sec. These are also based on streaming metrics data. |
Improvement | we added a table in the Teams Call Expanded Details section on the user details page to show 'Teams Voice Endpoint Latency' that shows you which endpoints are performing best or worst. |
Week 40
Type | Description |
---|---|
Fix | Fixed issue with data not showing in Direct Routing optimization |
Preview | Version 2 of the new Real Time metrics page is released. The page can be accessed by changing the URL of the existing real time metrics page to include V2: ( .../live/... to .../liveV2/...) |
Week 37
Type | Description |
---|---|
Improvement | User Details page: Fixed problem with hover over on bar charts not showing a legend. |
Improvement | User Details page: Adjusted the process tables to show only significant processes. A significant process is any process that was in the top 10 of processes consuming CPU at the scan interval plus any of a predefined list of processes we will always monitor (Teams, Chrome, etc). |
Fix | Remove empty lines in Hardware report |
Improvement | Routing map: We enhanced and added maps for all three tested workloads (Teams, Presence, Outlook). This changes the layout for the page but also now gives you the option to see the different routes your data is taking for different workloads |
Improvement | On the Corporate Network Call Quality Report (Reports folder) Microsoft was removed as an ISP as it was confusing and could lead to inaccurate conclusions. |
Week 36
Type | Description |
---|---|
Fix | Fixed several errors that could cause red errors in certain dashboards |
Improvement | User Details page: We moved the OneDrive info into a separate section at the bottom of the page and changed the graphs. |
Fix | Fixed a problem on the call list where sometimes calls were shown more than once. |
Week 34
Type | Description |
---|---|
Fix | The User Search page only requires search strings of 3 or more characters |
Improvement | User Details page: In the section "Teams Calls Expanded Details", the calls in the list are now clickable and will take you to the call details page for that call. |
Fix | Interface improvements for consistency |
Week 33
Type | Description |
---|---|
Improvement | Removed obsolete graph panels on the Microsoft Services dashboard |
Improvement | The New portal homepage is now dynamic. Meaning that we can release new pages to customers more quickly (this will happen soon!) |
Improvement | User Details page: The values for Last Reboot Time and Device Model were added tot the page header. |
Week 30
Type | Description |
---|---|
Improvement | On the Agent Support page, the bar charts are now clickable & exportable |
Improvement | Real Time metrics page:
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Fix/Improvement | in the Exports of lists from the new App:
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Improvement | Agent History Report:
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Improvement | Real Time metrics page:
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Improvements | Tabs in the portal app now show the name of the page |
Improvements | Logo on all app pages is clickable and takes you back to home page |
Improvements | We removed some icons from links and show only an icon if we open that link outside the current tab ('jump out') |
Improvement | Improved ISP Overview page renders the ISP Overview by ASN page obsolete. The obsolete page was archived |
Week 28
Type | Description |
---|---|
Improvement | The Real Time Metrics page showing metrics during calls now shows pre-loaded historical data from earlier in the call |
Fix | The number of "failures to connect" and "mid-call drops" on the Tenantwide Overview page was corrected as it showed incorrect values in certain cases. |