2024

Week 40

Type

Description

Fix

User Experience page: Inconsistency in "locked" messages resolved if the user has a M365 core license only

Improvement

User Experience page: Help Text 

Fix

User Experience page: Navigation fixed where it wouldn't work correctly with the browser back button 

Fix

User Experience Page: License Issued date corrected where it showed the wrong issue date

Fix

TrueDEM Agent Status: TrueDEM Manager versions didn't always match with the number of Agent Versions (note! There are situations in which this can be correct, in general though the numbers should be the same)

Fix

User Experience page - Call List: Some inconsistency in the KPI figures (total calls,etc..) could arise in certain situations. This has been resolved now

Fix

Teams Version Impact Analysis Page reflects new Teams versions

Fix

Real Time Call Data - Details page: The number of Internal vs total (internal & external) participants in the call were switched


Week 36

Type

Description

Fix

The MTR report button on the Home page will be fully hidden (previously visible but locked) if the organization does not have a MTR license

Improvement

The App Status page is no longer in preview mode and is now fully part of the product (removed preview indicator)

Improvement

On the User Search page, we now show the type of license that was assigned for the user (assigned license determines what monitoring information is collected and displayed)

Fix

The option to filter by Focus Group on the User Search page has been removed

Fix

On the TrueDEM Agent Status an indicator was added to show the page is loading

New

A new report was added to the TrueDEM Agent Status page under the deployment section called " Track deployment by Machine". This report allows you to search for a monitored device by name to see the deployment status of the TrueDEM agent and the history of updates. The overview allows for pivot table analyses

Fix

Removed obsolete "Agent Version Upgrade" report link (replace by new Track Deployent by Machine) report

Improvement

Links from the TrueDEM Agent Status page now open the User Experience page instead of User Details

Improvement

The user's license tier and assignment date of that license are now visible on the User Experience page

New

User details previously listed at the top are now shown on the User Details tab and also visible by clicking on the (i)  icon behind the users name in the header. The button to go to the User Details page was moved to the user Details tab.

Improvement

On the Connectivity Journey tab of the User Experience, the warning text associated with the alert icon has been changed to "Certain Segments/Portions of the scan cannot be verified". Previous text suggested that the whole scan was incomplete, this is not the case, only parts of the journey cannot be verified.

Fix

On the Connectivity Journey tab of the User Experience the user can choose between Teams and Outlook to see the scan list for. Before only Teams scans were shown.

New

Previously, the Connectivity Journey tab on the User Experience page allowed you to see scans up to three weeks old. You can now see scans up to 90 days old

Fix

If opening the User Experience page results in an error, an error message will be shown to indicate it. Previously it would keep showing a 'Loading' message.

Improvement

The navigation on the User Experience page (breadcrumb) will remain visibe at the top of the page (sticky) even when the user scrolls down.

Improvement

Tables shown on the User Experience will use all available screen space.

New

Real Time Call Data - Details page: The following new information has been added to the header section: Teams version

New

Real Time Call Data - Details page: The following new information has been added to the Network section:

1. "Inbound/Outbound Network Util %"

2. "Wifi Network and Access Point used (SSID/BSSID)"  -> Shows to which  wifi network and access point the user was connected during  the call and  if changes occurred.

Improvement

Real Time Call Data - Details page: Under the Application section section the "Total CPU in %" graph now also includes an indicator for the priviliged CPU utilization as well

New

Real Time Call Data - Details page: The following new information has been added to the Audio Details Section:

1. "Audio Devices used" > Shows you which (third party) microphone & speakers were used during which part of the call

New

Real Time Call Data - Details page: The following new information has been added to the Video Details section:

1. "Video device used" -> Shows you which (third party) video device was used during which part of the call

2. "Video Send Bitrate"

3. "Video Receive Bitrate"

4. "Video Receive Loss Rates"

5. "Video Encoder Pauses"

New

Real Time Call Data - Details page: The following new information has been added to the Screensharing Details section:

1. "Does ScreenSharing transmission lags?"

2. "Screensharing Encoder Pauses"

Improvement

Real Time Call Data - Details page: The Raw Call Data table at the bottom  now uses a new table design that allows for better and improved filtering, sorting, searching and exporting.


Week 22

Type

Description

New

The User Insights tab on User Experience has been updated to show an interactive timeline for the most crucial elements of Network, Device and Call insights. Allowing administrators immediate insights into network connectivity, device performance, updates and other factors that can the impact user experience as well as making potential interaction of these with bad calls visible.

The Event time line by default shows information for the last 7 days but users can zoom in and out (max 3 weeks) for more or less details as well as change the granularity of indicators from 15 minutes to one hour.

NewWe've added a Participant Count graph depicting the number of people in a call and how it develops during the call on the 'Real Time Call Data - Details' page. 
NewAdditionally, a list of TrueDEM monitored users was added to the 'Real Time Call Data - Details' page to allow you direct links to the call monitoring details of other users in the call.
NewThe Connectivity Journey tab on the User Experience page  has been updated to include also the partial and potentially inaccurate scans in the list. Before these were not included. Partial or potentially inaccurete scans are those where we do not have full end-to-end details or are unable to resolve results. An icon indication is shown if this is the case. 
NewThe Connectivity Journey  now shows DNS Server as well on Device Tile
NewAdded Information on User Details – Teams Call Expanded Detail and Users Network sections, highlighting that this section and certain visuals will be removed in a future release as they are replaced by the information on the User Experience Teams Call tab.
Improvement We continue to improve and updated the help documentation on various pages & graphs as well as in the knowledge base for TrueDEM® Portal.
ImprovementOutage Analysis Page & Closed Incidents page: Minor adjustments of the grid for consistency reasons
ImprovementOn the User Details page (in the header), we now show the type of Microsoft Teams license the user has. Either Standard or Premium.
ImprovementWe now also show the OfficeExpert TrueDEM Manager version a user has installed on the User Details page (header).
Bug FixOutage Analysis Page: Fixed bug to show "No Data to Show" in case no data is available


Week 7

Type

Description

NewMicrosoft Health page: A link was added to show you a fully exportable list of all recently closed incidents and advisories. Incidents and advisories shown in this list are those that occurred in the last 30 days and are relevant to the Microsoft tenant.
NewUser Search page: The user search page now remembers the users you've recently interacted with and shows them  as "Recently visited" items by default even before you have to do a search. Items on the recently visited page are personal and can be removed individually ('x' in the last column) or collectively "x Clear history" option in right upper corner. This feature allows you to quickly return to the user's you are currently or often interacting with.
New User Search page: An option was added below the search field to only include search results for users with the OfficeExpert agent installed. This feature allows you to eliminate finding results for whom now TrueDEM data is available because they do not have the agent installed. For example: System accounts, test accounts, etc. This feature is activated by default but can be deactivated to include those results if wanted.
NewUser Search page: A secondary option was added to only include "Focus Group" users. This feature allows organizations to search specifically for users specified by the organization as belonging to the focus group. More information about this feature can be found here: https://panagenda.com/kbase/display/OE/How+to+use+the+Focus+Group
Improvement User Search page: The requirement to enter at least 3 characters in the search box has been removed
ImprovementWe've added a link on the User Details page that allows you to switch to the user's User Experience page.
NewReal Time Call Data Details page: An indicator was added to the top of the page to indicate if the call represented is an ongoing call or has ended. This is important when the call is opened from the Live Teams call overview and can be ongoing.
ImprovementReal Time Call Data Details page: We've streamlined and optimized the top section where general info is shown about the equipment and codec used during the call 
ImprovementReal Time Call Data Details page: adjusted the coloring for the audio, video & screensharing diagram 
NewReal Time Call Data - Details page: A new section was added with a table containing the raw call data at the bottom of the Real Time Call Data Details page. To identify the exact changes and also to allow the customer to export the data for further analysis. 
ImprovementUser Search page: The link to "Call list" is only shown from now on if the user has the OfficeExpert TrueDEM agent installed and there is call data to be shown.
ImprovementThe obsolete column was hidden from The User Search page. 
ImprovementA column called 'Type' was added to the Microsoft Teams Version report to indicate if the Teams client is the classic Teams or new Teams client
Bug fixThe Microsoft Teams Version reports now also includes  the Microsoft Teams v2 versions
ImprovementTrueDEM Agent Status page: The indicator that shows Active Agents was changed to show the active agents seen in the last 21 instead of last 10 days. 
NewTrueDEM Agent Status page: A bar chart was added to  show the distribution of installed OfficeExpert TrueDEM Agent Manager versions. To see a table of the users having the installed version, click on the bar. This table can also be exported
Bug fixUser Search page: Corrected an issue where the information text to indicate that we only showed the first 50 search results did not appear in certain cases.
Bug fixWe've made several small textual changes to clarify where we talk about the OfficeExpert TrueDEM agent
PreviewHelp pages: We've started including context specific help pages on several of the interfaces and will continue expanding them in the coming weeks.


Week 4

Type

Description

Bug fixFix timezone issue in Connectivity Journey on User Experience 
Bug fixTeams Call List on User Experience shows now "No Rows To Show" if no call exists


Week 3

Type

Description

NewOn the User Experience page a new tab was added called "Connectivity Journey". Through this tab you can see the exact connectivity journey (hops) a user took to connect to the Microsoft Teams cloud during the day. By clicking on a scan line, you get the details consisting of information about the users local IP, local Wifi/network connection, their ISP (first & last) and connection to Microsoft Teams as well as a list of all the hops in between.
ImprovementOn User Details: The "Teams Version History and CPU Utilization" table will now also mention the Teams v2 version numbers
ImprovementOn User Details: ISPs Identified for this user panel has now a the option to click through to Final ISP details
ImprovementThe "Preview" indicator on tiles were moved to prevent accidentally clicking on them instead of the tile
ImprovementUser Experience is no longer in Preview status
ImprovementOn User Experience, the data is no longer limited to 7 days but now shows up to 21 days of data and is  configurable through the date/time picker

2023

Week 50

Type

Description

New

New Call List: The Call list has  been improved by combining insights and data about the call, the call quality  for the user as well as the call quality for the other participants.

Making it a robust and strong insight into what the call quality is for any user in your organization!

To see further details about a call quality for the participant or other participants, simply hover over the icons that indicate problems or click on the call to get to the call details.

New

If the user is in a call, a purple button will appear at the top of the call list on the User Experience page and allow you to switch immediately to the Real Time Call data - Details for that user & call as it is going on. This means that you now can see full call details even if the call is still ongoing.

Note! There is a processing delay of 3-5 minutes before the data is visible. The streaming metrics page is still available if you want to see the near real time values but keep in mind that the Real Time Call Data - Details page has a lot more data to show

Improvement

New format of the Real Time Call data - Details page: This page has been changed and improved to highlight potential problems during the call.

Changes:

  1. A graph was added to the top of the Call details page showing the distribution of detected issues and problems. Each measurement refers to a 30 seconds  block in which this problem was  detected. Multiple problems can occur within the same block.
  2. A timeline was added to show when consecutive problems with Audio, Video or Screen sharing are occuring. A Concurrent issue is when the issue persists for periods longer than one 30 second block.

Between these two graphs, you will be able to see the type of issues occuring for the user and whether it was momentary or consecutively having an impact.

ImprovementIn order to make the navigation more logical, the call list was  moved into the User Experience page and combined with the call metrics already there.
Bug fixThe call metrics page was streamlined and certain obsolete graphs were removed.
ImprovementOn the Call Live Details there is now a link available to the Streaming metrics page to quickly move between them
ImprovementThe Changes indicators on the Real Time Call data - Details page were moved to the top to make it more clear what happened during the call
ImprovementThe "Open list" link that will take you to see the calls was changed to point at the new call list on the User Experience page. In future this link will be removed
ImprovementThe User Experience page now gives you a time/date selector to indicate the period for which you want to see calls and call metrics. The default is 7 days but this can be increased up to 21 days or any specific range within that period.
Improvement

On the Real time Call Data - Details page in the Video section: Reorder Video Packets is no longer a cumulative curve

Improvement

On the Real Time Call Data - Details page in the Screen sharing section: Reorder screen sharing packets is no longer a cumulative curve

New

On the Real time Call Data - Details page in the Screen sharing section:  Two new charts:  

  • Sharing Rtp Packets sent 
  • received added.
Bug fix

On the User Details page: Removed Media Relay list & geo map due to Microsoft changing the information

Improvement

On the User Details page: Moved down the Teams version table to below the call list

Bug fix

On the User Details page: Bug fix on the connectivity journey (user details) where a connection of 100mb was shown instead of 1gb.


Week 43



Improvement

On the User Experience page - Tab Microsoft Teams we added links to the numbers where we talk about calls. When clicked, these will take you to the Call list (full list, not filtered list)

Improvement

On the same tab, we rewrote several tooltips to give more clarification on the numbers shown

New

On the Teams Versions report, an extra column was added to indicate if a device is 64bit 

Fix

We removed the preview flag from teams versions report as it is no longer preview

Improvement

In the App Status overview we made it so that if you click on an app it opens the side bar with additional details and if you click again it closes it now (Toggle app tile)

Improvement

In the Microsoft Status page, when you clicked on a service to see the incidents, These are now sorted by classification (incidents first, advisories second) and last update time

Improvement

We reduced ingested and stored scan data (storage size and data ingestion impact) and improved performance when using the data


Week 39

Type

Description

New

User details: The user details page has been restructured. At the top we now show you key events (blue) and alerts (red) that took place during the selected period for: device (CPU/RAM), networking (changes in network and wifi used), applications (installations, removals & updates) and Teams (consecutive problems with audio, video and screen sharing). This allows you to see what key events are taking place at and around the time problems occur.

New

User Details: Under the section Networking TrueDEM now shows you a visual representation of the users connectivity journey when using Teams. From device, local network (including wifi), ISPs and Microsoft network. This allows you to see the route the user is taking as well the hops and time needed to make the connection. For more details, you can click on an ISP to see the overall information for that ISP and the users currently using it.

Fix

Outage Report: The percentage of users affected showed in certain cases the wrong percentage. this could even result in percentage over 100%. This has been corrected.

Improvement

Outage Report: The list of incidents on which reports are generated has been extended


Improvement

User Details: The section Applications has been extended. Apart from the list with recently installed, updated and removed applications, it now also contains a full list of applications installed in the device.

Improvement

User Details: The Media Relay and Teams Versions and CPU utilization sections have been moved into the Teams Call Expanded Detail section.

Preview

a new Live Teams Call Status report was added to the Microsoft Teams section (button on home). This report shows details about all ongoing calls in relation the networks they are being taken on. Apart from overall numbers on the number of calls, participants and bad/vs good calls, this report also show the situation per managed network. The networks are shown that have users in calls. A separate entry is for "Unmanaged networks". This is the aggregated list of monitored users connecting from other than managed networks (for instance home wifi). 

  1. Clicking through on a network shows details about the (monitored) users in those networks currently in calls, as well as a graphical representation of the most currently occurring consecutive problems in that user group. This will help you identify if there are major problems on a specific network or if the problems seem to be more end-user-device (RAM/CPU) related.
  2. Clicking through on an individual user from the list of users in a network will take you to the Call detail page for that user/call which is shown in real time as the call progresses (automatically updating)

Improvement

update of the Grafana platform to version 9.5.9

Note! This update contains changes to the interface of Grafana and means that the sidebar of Grafana has been removed. to access the OfficeExpert TrueDEM homepage, simply click the Grafana logo in the top left corner, or open the Home toggle menu in the right upper corner (below the Grafana logo) and select apps - panagenda OfficeExpert TrueDEM 


Week 31

Type

Description

New

Microsoft 365 App Status: A new page that shows you not which API's are having problems, but what apps and functionalities are showing a degraded user experience. By giving you insight into the affected features and platforms, it's easier to determine if users need to be informed and if something is going on that requires attention.

Improvement

Microsoft Outage Report: performance improvements

Fix

Due to a change in Microsofts data representation, it could happen that in certain cases users who did have an agent were not showing as having any data. This has been addressed and all users with agents should be visible again at all times

Improvement

Minor fix on the Teams Version list


Week 29

Type

Description

New

Microsoft Health Status: Redesigned details page for running incidents to make easier to see the updates

Improvement

Microsoft Outage Report: Remove empty report lines

Improvement

Microsoft Outage Report: Add Incident Number as file name

Improvement

Export feature on multiple tables: Add descriptive file names

Preview

We now Hide/Lock the "Go to Advanced User Details" button on the User Experience page if the customer is on TrueDEM for M365

Fix

We collapse all categories by default in the Teams Versions Grid view on opening

New

We now show you the last used IP information on the Device Summary tab of the User Experience page if the user is in a managed network

Improvement

Fixed bug with Teams versions view crashing when the categories were collapsed

Fix

We changed the redirect URL to the new plans & features page on click of unlicensed (locked) items


Week 25

Type

Description

Preview

User Experience page received two new tabs Teams Call information & Device Information

Improvement

The top section for the User Experience tab has been rearranged to show information about the user and location as the device information is now depicted on a separate tab.

Improvement

Anew color scheme and other navigation enhancements have been implemented to make navigation more visible

Improvement

 Datetime format and locale now match with the Grafana setting

Preview

A new report was added to show Outage information with the option to export a list of affected users.

Preview

A new report was added under the MS Teams section to open a report showing information about the OS & Teams versions running on devices equipped with our agent. The report can be used to get insights into version distribution and allows for pivoting the data.

Fix

Device Hardware Report:  The column DeviceType had a trim function that would only allow the first 19 characters to be visible. This has been altered to show up to 128 characters.

New

Environment status: The ISP list is now clickable. When clicked they will show the performance of the various workloads for the specific ISP. Note! Only the 6 ISP's with the most users at that moment are shown. In small organizations these subset numbers might be skewed if less than 100 users use the ISP.

Improvement

Call List: Two columns were added showing the overall call quality for the call and a list of icons for the users. On mouse over the names can be seen and the column can also be used to filter for specific users. 

Improvement

Call List: The Duration column was aligned right for better understanding

Preview

Call Quality Debug Level: A new section was added with two preview features:

1.  A Sankey diagram depicting the relevant duration of particular problems like audio, video or other issues occurring for users in either the upload or download streams.

2.  A table containing users with problems and the metrics that should be looked at for those users

Improvement

Real Time Call Data - Details: We added a RAM usage graph and redesigned the CPU graph to a heatmap showing the top processes as well as a "Possible OS drivers" and "Other Processes" category. 

The 'crosshair' feature that allows you to mouse over one graph and will show an indication line now also works with the CPU and RAM graphs

New

Real Time Call Data - Details: Changes like a change in WiFi network, codec or audio/video device used during calls are now highlighted. Both as text indicators at the top of each section as well as indicators in each graph. Move over with your mouse to see the change.

Preview

A new Microsoft Teams Rooms view has been added to the navigation for easy identification and reporting on MTR's (Note! This feature requires separate licensing and will appear 'locked' if not licensed

Week 18

Type

Description

Fix

Fixed a problem with the Tenant Wide Overview page 

Improvement

column sorting/filtering enabled on all ISP pages


Week 14

Type

Description

Type

Description

Fix

The new Real Time call page now can now also be opened from the user search page and fully replaces the previous page

Improvement

User Details: Call List table now uses Real Time data for CPU & Memory usage

Improvement

User Details: Through the button in the top right you now have direct links to detailed user reports which will open directly for the right user & device 

ImprovementUser Details: Windows update history table was removed. Individual updates to windows components will be listed in the Added software table instead
Improvement

Agent Support page is renamed to TrueDEM Agent Status

Fix

Teams Version History & CPU  graph fixed by using real time data

Improvement

Several old dashboards were moved to the Legacy folder and will in time be removed. These are obsolete or will be replaced soon

Improvement

New Monitored services were added to the Environment Health status page. These include:

  • Delve
  • Forms
  • Lists
  • OneDrive
  • OneNote
  • Planner
  • ToDo
  • Yammer

Click on any of the services to see the status of monitored elements.

ImprovementThe Application processes - Real Time Call Data - Details shows the top 5 CPU using processes. All other processes are now summarized into "Other User Processes" and "Possible OS & Drivers".


Week 11

Type

Description

Fix

Fix on  Call Quality Debug Level page  to avoid Errors on the User Details page. The open User Details drill down link will now only appear if  a pguid is available meaning that it will only show a link to the user details if the users device contains an EPM agent. 

ImprovementUser Details page: Added new table to Software Related Metrics Section with Information of which Software got added/removed
ImprovementUser Details page: Realtime Monitoring Link (right top corner) will open liveV2
ImprovementUser Details page: The Call list now shows a new date/time column, representing the time a user joined the meeting. The exisiting meeting start time column was moved to the end of the table but is still available.
Improvement

The default homepage will from now on open the AppPlugin whenever you login to TrueDEM Portal or click the Grafana logo in the left bar

Week 4

Type

Description

Improvement

Grafana was updated to version 9.3.1

Fix

Fix applied to home page to fix missing data element

Fix

Fix applied to Call Quality Debug page to fix problem with links that do not show for people in certain situations 

Improvement

New pages were added to show Environment Status and Microsoft Health for your environment


2022

Week 51

Type

Description

Fix

Performance improvements to the Call Quality Debug page

Improvement

Restructured the collection of data to minimize impact on the agent/user

Week 49

Type

Description

ImprovementOn user details the existing graphs for CPU usage Over Time and Memory Usage Over Time now are filled by data coming from the  Streaming Metrics data. This means that we now have data points at a much shorter interval. You can even zoom in to see more details.
Improvement

We added two new graphs on the User Details page in the Users' Network section to show Network traffic - Sent kbits /Sec & Network Traffic - Received kbits/Sec. These are also based on streaming metrics data.

Improvement

we added a table in the Teams Call Expanded Details section on the user details page to show 'Teams Voice Endpoint Latency' that shows you which endpoints are performing best or worst.

Week 40

Type

Description

Fix

Fixed issue with data not showing in Direct Routing optimization

Preview

Version 2 of the new Real Time metrics page is released. The page can be accessed by changing the URL of the existing real time metrics page to include V2: ( .../live/... to .../liveV2/...)


Week 37

Type

Description

ImprovementUser Details page: Fixed problem with hover over on bar charts not showing a legend.
ImprovementUser Details page: Adjusted the process tables to show only significant processes. A significant process is any process that was in the top 10 of processes consuming CPU at the scan interval plus any of a predefined list of processes we will always monitor (Teams, Chrome, etc).
Fix

Remove empty lines in Hardware report

Improvement

Routing map: We enhanced and added maps for all three tested workloads (Teams, Presence, Outlook). This changes the layout for the page but also now gives you the option to see the different routes your data is taking for different workloads

Improvement

On the Corporate Network Call Quality Report (Reports folder) Microsoft was removed as an ISP as it was confusing and could lead to inaccurate conclusions.

Week 36

Type

Description

Fix

Fixed several errors that could cause red errors in certain dashboards

ImprovementUser Details page: We moved the OneDrive info into a separate section at the bottom of the page and changed the graphs.
Fix

Fixed a problem on the call list where sometimes calls were shown more than once.

Week 34

Type

Description

FixThe User Search page only requires search strings of 3 or more characters
Improvement

User Details page:  In the section "Teams Calls Expanded Details", the calls in the list are now clickable and will take you to the call details page for that call.

Fix

Interface improvements for consistency

Week 33

Type

Description

Improvement

Removed obsolete graph panels on the Microsoft Services dashboard

Improvement

The New portal homepage is now dynamic. Meaning that we can  release new pages to customers more quickly (this will happen soon!)

ImprovementUser Details page:  The values for Last Reboot Time and Device Model were added tot the page header.

Week 30

Type

Description

Improvement

On the Agent Support page, the bar charts are now clickable & exportable

Improvement

Real Time metrics page:

  • KPI boxes times have been unified on date format
  • KPI boxes units have been unified
Fix/Improvement

in the Exports of lists from the new App:

  • Dates now export correctly
  • Additional identifier (Userid/PGUID) columns are added for debugging purposes
Improvement

Agent History Report:

  • is now grouped by device
  • Agent version column is added
Improvement

Real Time metrics page:

  • KPI boxes times have been unified on date format
  • KPI boxes units have been unified
Improvements

Tabs in the portal app now show the name of the page

Improvements

Logo on all app pages is clickable and takes you back to home page

Improvements

We removed some icons from links and show only an icon if we open that link outside the current tab ('jump out')

Improvement

Improved ISP Overview page renders the ISP Overview by ASN page obsolete. The obsolete page was archived

Week 28

Type

Description

Improvement

The Real Time Metrics page showing metrics during calls now shows pre-loaded historical data from earlier in the call

Fix

The number of "failures to connect" and "mid-call drops" on the Tenantwide Overview page was corrected as it showed incorrect values in certain cases.