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You are just a few clicks away from using OfficeExpert TrueDEM. Please make sure to follow the instructions below.

OfficeExpert TrueDEM Call and Health Agent

This application retrieves call record data from your tenant using the official Call Records API.

To add this second application, please access the following URL:

TrueDEM Call and Health Agent Consent Link


The following dialog is displayed:

Click on Accept to add the TrueDEM Call and Health Agent to your Azure.


OfficeExpert TrueDEM Portal

This application is required to allow your admins access to the panagenda EPM Portal.

As soon as the panagenda internal provisioning process is complete, we will send you an email with the URL to your unique OfficeExpert EPM Portal.
With a global administrator account, accept the request below  "on behalf of your organization" by ticking the corresponding checkbox:


The OfficeExpert TrueDEM Portal application will appear as Enterprise App in your tenant. You can adjust the user accesses accordingly in your Azure portal, see True DEM Portal - Restrict Access for further details.

Note: if you try to access the Portal App as a normal user the first time (instead of a global admin) you likely get the following message:

This message is displayed due to security restrictions you have in place in your Azure tenant, in which users are not allowed to register any applications.


Step 3: OfficeExpert TrueDEM Client Roll-Out

While the SaaS on-boarding process is in progress, you can already begin rolling out the OfficeExpert TrueDEM Manager in your organization. To do so, proceed as follows:


  1. Please make sure you follow the following Client Requirements: Client Requirements for OfficeExpert TrueDEM

  2. The download link to the panagenda OfficeExpert TrueDEM Manager will be directly send to you by our team.

  3. Integrate and deploy the Installer with Intune, SCCM, or any other Software Deployment Tool. Install Guide will be shared with you.


    Please make sure the Windows Agent Azure AD App is available and installed (Step 2 from above) before you install and deploy the TrueDEM Client to all devices!

    What are the names of the processes running on the computers after the installation?
    The OfficeExpert TrueDEM client consists of two different parts
                    a) OfficeExpert EPM app   (    Background => PerfraxAgent.exe;  Foreground => PerfraxAgent.Exec.Net.exe)

                    b) OfficeExpert TrueDEM Manager



Optional: Start the client application in case you don't have any SSO in place

If you use SSO, the application will be registered automatically. If not, you will see a login dialog in which you need to log in manually. Once you are logged in,  you will see the homepage of the EPM client application. The client is now registered and you can close it.


Now, everything is ready to proactively monitor and analyze your end points with OfficeExpert TrueDEM. For further information, please have a look at the EPM articles in the panagenda knowledge base.




Contact Support

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