Substandard WiFi Networks for Teams Calls

Poor Wi-Fi signal quality is a fundamental issue, and acceptable Wi-Fi standards are well documented. It uniquely correlates Microsoft Teams call data with Wi-Fi network information.

This easy-to-read list can be used by support desks to prioritize remediation efforts, enabling customers to proactively take preventive measures before the quality of future Microsoft Teams calls is degraded by poor wireless connections. If a user consistently experiences poor Wi-Fi quality, it is likely that subsequent call experiences will also be affected. Identified networks with poor scores require remediation before any vendor (in this case, Microsoft) would engage in further troubleshooting, as such networks fall below any acceptable performance markers.

The information is simple: 

Over the past several days, User X took 108 calls from a Wi-Fi network that is not supported by Microsoft or any other vendor. This issue needs to be addressed and must be remediated.

Grid 1 - Users Using Substandard Wifi Networks for Teams Calls

Individual User List - Users Using Substandard Wifi Networks for Teams Calls

The first table provides a report identifying users who are making Microsoft Teams calls from Wi-Fi networks that have been documented as below acceptable standards for real-time communications (example: RSSI of -67dB or better).

Variables

• • Show Users with Scores Below
    • Only Scores below this number are considered in the table
  • Show Users with more than x Calls
    • Only Users with more than x Calls are considered in the table
  • Max # of Users to Show
    • Only this number of Users (ranked) are shown in the table
  • Timeframe selection (right top corner)

Columns:

• • Display Name
    • Display Name of the user — Click on the name opens the User Experience Page of the user
  • UPN
    • User Principal Name — Click on the name opens the User Experience Page of the user 
  • Title
    • User Title
  • Device Name
    • Name of the Computer Device the user is using
  • TrueDEM Wifi Score
    • Calculated Wifi Score on the Ssid — Click on the name opens All calls on Wifi for Selected User Page
  • Calls on SSID
    • Number of Calls the User made on this SSID
  • SSId
    • Name of the SSID the user was using
  • % of Calls
    • Total calls made by the user during the selected timeframe
  • Department
    • Name of the Users Department

Grid 2 - Shared WiFi Networks with Potential Issues

Multi-User Wifi Networks - Potential Multi-User Issues in WiFi Networks

List all substandard Wi-Fi networks with multiple users connected and where Teams calls were made. The list can contain internal networks, networks at conferences, or any other network where more than one user ist connected.

The grid is grouped by SSID by default

Columns:

• • SSID
    • SSID Name
  • User Principal Name
    • User Principal Name — Click on the name opens the User Experience Page of the user