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Windows Platform Requirements

  • Windows 10, version 1709, and later
  • User Device must be either:
    • Azure AD joined
    • Hybrid Azure AD joined
    • Azure AD registered
  • The Client need to be able to connect via TCP 443 (SSL) to
    • *.truedem.com
    • *.truedem.app
    • *.epmapi.com

    • *.servicebus.windows.net

      Info

      Please make sure Ensure that Proxy proxy authentication is not required and SSL inspection is not in place whenever disabled for these domains are accessed.

      Furthermore, companies (especially large enterprises) should ensure that split tunneling is in place for all communication towards the endpoints mentioned above.

    If you use

    • . Large enterprises should implement split tunneling for communications to the mentioned endpoints.

  • When using AppLocker (Windows Defender),

    please make sure you

    ensure that TrueDEM is listed as a Trusted Application.

    >>

     AppLocker - Allow Rule

  • Make sure that Background Apps are enabled on the Device
Image Removed



Windows 11 Privacy & Security Location Settings

Info

Starting with Windows 11 26100, new Privacy & Security Location settings allow further restriction of location, wifi, and cellular data. OfficeExpert TrueDEM requires access to location information. Grant permission to avoid regular prompts from OfficeExpert requesting access. Enable the following Regkeys on devices:


Customers onboarded in EU Datacenter (portal.panagenda.eu)

Code Block
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\BackgroundAccessApplications\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"NCBEnabled"=dword:00000001
  • Windows 11 Privacy & Security Location Settings
Info
Status from 06/2024 :  This is currently only valid if you plan to use a Windows 11 Insider Build Version
Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"


Customers onboarded in US Datacenter (portal.panagenda.us)

Code Block
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMEUOfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMEUOfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMEUOfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"



Antivirus related info

In general there should never be the situation to whitelist anything on Generally, whitelisting items at the AntiVirus level should not be necessary. However it may happen that , instances may arise where the AV Vendor complains about EPM. The following two processes are the ones which you would potentially flags OfficeExpert TrueDEM. In such cases, you might need to whitelist the following two processes:

    • PerfraxAgent.Exec.Net
    • tracert.exe


MacOS Platform Requirements

There are no requirements at the moment


Changes to This Document

We may update this document from time to time by posting the updated document to our website. You acknowledge that it is your responsibility to review this document periodically.

If we make changes that materially reduce your rights or protections, we will send you an update notice via the contact information you have provided to us.

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