Windows Platform Requirements

  • Windows 10, version 1709, and later
  • User Device must be either:
    • Azure AD joined
    • Hybrid Azure AD joined
    • Azure AD registered
  • The Client need to be able to connect via TCP 443 (SSL) to
    • *.truedem.com
    • *.truedem.app
    • *.epmapi.com

    • *.servicebus.windows.net

      Ensure that proxy authentication is not required and SSL inspection is disabled for these domains. Large enterprises should implement split tunneling for communications to the mentioned endpoints.

  • When using AppLocker (Windows Defender), ensure that TrueDEM is listed as a Trusted Application. AppLocker - Allow Rule



Windows 11 Privacy & Security Location Settings

Starting with Windows 11 26100, new Privacy & Security Location settings allow further restriction of location, wifi, and cellular data. OfficeExpert TrueDEM requires access to location information. Grant permission to avoid regular prompts from OfficeExpert requesting access. Enable the following Regkeys on devices:


Customers onboarded in EU Datacenter (portal.panagenda.eu)

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"


Customers onboarded in US Datacenter (portal.panagenda.us)

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"



Antivirus related info

Generally, whitelisting items at the AntiVirus level should not be necessary. However, instances may arise where the AV Vendor flags OfficeExpert TrueDEM. In such cases, you might need to whitelist the following two processes:

    • PerfraxAgent.Exec.Net
    • tracert.exe


MacOS Platform Requirements

There are no requirements at the moment


Changes to This Document

We may update this document from time to time by posting the updated document to our website. You acknowledge that it is your responsibility to review this document periodically.

If we make changes that materially reduce your rights or protections, we will send you an update notice via the contact information you have provided to us.