Page History
2023
Week 31
Type | Description |
New | Microsoft 365 App Status: A new page that shows you not which API's are having problems, but what apps and functionalities are showing a degraded user experience. By giving you insight into the affected features and platforms, it's easier to determine if users need to be informed and if something is going on that requires attention. |
Improvement | Microsoft Outage Report: performance improvements |
Fix | Due to a change in Microsofts data representation, it could happen that in certain cases users who did have an agent were not showing as having any data. This has been addressed and all users with agents should be visible again at all times |
Improvement | Minor fix on the Teams Version list |
Week 29
Type | Description |
New | Microsoft Health Status: Redesigned details page for running incidents to make easier to see the updates |
Improvement | Microsoft Outage Report: Remove empty report lines |
Improvement | Microsoft Outage Report: Add Incident Number as file name |
Improvement | Export feature on multiple tables: Add descriptive file names |
Preview | We now Hide/Lock the "Go to Advanced User Details" button on the User Experience page if the customer is on TrueDEM for M365 |
Fix | We collapse all categories by default in the Teams Versions Grid view on opening |
New | We now show you the last used IP information on the Device Summary tab of the User Experience page if the user is in a managed network |
Improvement | Fixed bug with Teams versions view crashing when the categories were collapsed |
Fix | We changed the redirect URL to the new plans & features page on click of unlicensed (locked) items |
...
Type | Description |
---|---|
Improvement | Grafana was updated to version 9.3.1 |
Fix | Fix applied to home page to fix missing data element |
Fix | Fix applied to Call Quality Debug page to fix problem with links that do not show for people in certain situations |
Improvement | New pages were added to show Environment Status and Microsoft Health for your environment |
2022
Week 51
Type | Description |
---|---|
Fix | Performance improvements to the Call Quality Debug page |
Improvement | Restructured the collection of data to minimize impact on the agent/user |
Week 49
Type | Description |
---|---|
Improvement | On user details the existing graphs for CPU usage Over Time and Memory Usage Over Time now are filled by data coming from the Streaming Metrics data. This means that we now have data points at a much shorter interval. You can even zoom in to see more details. |
Improvement | We added two new graphs on the User Details page in the Users' Network section to show Network traffic - Sent kbits /Sec & Network Traffic - Received kbits/Sec. These are also based on streaming metrics data. |
Improvement | we added a table in the Teams Call Expanded Details section on the user details page to show 'Teams Voice Endpoint Latency' that shows you which endpoints are performing best or worst. |
Week 40
Type | Description |
---|---|
Fix | Fixed issue with data not showing in Direct Routing optimization |
Preview | Version 2 of the new Real Time metrics page is released. The page can be accessed by changing the URL of the existing real time metrics page to include V2: ( .../live/... to .../liveV2/...) |
Week 37
Type | Description |
---|---|
Improvement | User Details page: Fixed problem with hover over on bar charts not showing a legend. |
Improvement | User Details page: Adjusted the process tables to show only significant processes. A significant process is any process that was in the top 10 of processes consuming CPU at the scan interval plus any of a predefined list of processes we will always monitor (Teams, Chrome, etc). |
Fix | Remove empty lines in Hardware report |
Improvement | Routing map: We enhanced and added maps for all three tested workloads (Teams, Presence, Outlook). This changes the layout for the page but also now gives you the option to see the different routes your data is taking for different workloads |
Improvement | On the Corporate Network Call Quality Report (Reports folder) Microsoft was removed as an ISP as it was confusing and could lead to inaccurate conclusions. |
Week 36
Type | Description |
---|---|
Fix | Fixed several errors that could cause red errors in certain dashboards |
Improvement | User Details page: We moved the OneDrive info into a separate section at the bottom of the page and changed the graphs. |
Fix | Fixed a problem on the call list where sometimes calls were shown more than once. |
Week 34
Type | Description |
---|---|
Fix | The User Search page only requires search strings of 3 or more characters |
Improvement | User Details page: In the section "Teams Calls Expanded Details", the calls in the list are now clickable and will take you to the call details page for that call. |
Fix | Interface improvements for consistency |
Week 33
Type | Description |
---|---|
Improvement | Removed obsolete graph panels on the Microsoft Services dashboard |
Improvement | The New portal homepage is now dynamic. Meaning that we can release new pages to customers more quickly (this will happen soon!) |
Improvement | User Details page: The values for Last Reboot Time and Device Model were added tot the page header. |
Week 30
Type | Description |
---|---|
Improvement | On the Agent Support page, the bar charts are now clickable & exportable |
Improvement | Real Time metrics page:
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Fix/Improvement | in the Exports of lists from the new App:
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Improvement | Agent History Report:
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Improvement | Real Time metrics page:
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Improvements | Tabs in the portal app now show the name of the page |
Improvements | Logo on all app pages is clickable and takes you back to home page |
Improvements | We removed some icons from links and show only an icon if we open that link outside the current tab ('jump out') |
Improvement | Improved ISP Overview page renders the ISP Overview by ASN page obsolete. The obsolete page was archived |
Week 28
Type | Description |
---|---|
Improvement | The Real Time Metrics page showing metrics during calls now shows pre-loaded historical data from earlier in the call |
Fix | The number of "failures to connect" and "mid-call drops" on the Tenantwide Overview page was corrected as it showed incorrect values in certain cases. |