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Issues with retrieving real-time call data from Microsoft Teams

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Updates to newer versions of Microsoft Teams and the way Microsoft performs these updates can, in certain cases, affect the reliability of data retrieval.

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 We are aware of two specific situations where this currently can happen:

    • When the Teams client is updated during idle time
    • . Another instance occurs when
    • without a full restart
    • When the Teams client restarts certain components in the backend without requiring a complete restart of the Teams client
    • .
    In both scenarios, one reliable solution to resolve these issues is to regularly reboot the computer

This can cause the OfficeExpert TrueDEM agent to temporarily loose connection with the Teams client which impacts the collection of real time call data. Other collected data is not impacted. We advice you to reboot the device if this happens and, in general, to make sure devices are regularly rebooted.

Note!  As a reminder, panagenda officially supports only the Microsoft Teams versions that are on the Public ring (TAP, Beta, Early Access Versions are not supported).