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      • Media Usage Combinations
        • Call type/Platform/Media combination
      • Total Occurrencess
        • Number of User Calls or Occurrences (see above short explanation about User calls)
      • Avg. Call Duration
        • Average Call Duration for the respective Combination 


Overall analytics

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Platform Distribution in Calls

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Platform : Platform distribution for calls in the past 7 days.

Average Call Duration by Call Type

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Analysis : Analysis of average call duration categorized by call type

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Teams Media Summary by Department

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Info

Ignore the sum(), avg(), and max() parts of the column headers. The valid text is always inside the brackets.


Default view:

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      • Dept.
        • Name of the Department
        • Department with less than 5 members are grouped under "z - Small Departments"
      • Type
        • Type of the Call.  Meeting, Peer to Peer, PSTN
      • ScreenSharing
        • Possible combination how ScreenSharing can be used: None; Receive (Only); Send (Only); Send-Receive*
      • Video
        • Possible combination how Video can be used: None; Receive (Only); Send (Only); Send-Receive*
      • OS
        • List of allused Platforms like Windows;iOS,macOS, Android
      • Total Occurrences
        • Number of User Calls or Occurrences (see above short explanation about User Calls)
      • Avg. Call Time
        • The average length for the combination across all occurrences.
      • Avg. Video Rec. Time
        • The average video receive length for the combination across all occurrences.
      • Avg. Video Send Time
        • The average video send length for the combination across all occurrences.
      • # Other Depts in Calls
        • The number of other departments joining these call combinations for the selected Department. 
          E.g. Five indicates that the selected department and media combination interacted with five other departments.
      • % of Attendees in Dept.
        • The percentage ratio between internal department users and other departments.
        • For instance, 35% of attendees in total user calls come from the selected department.
        • Or a 100% ratio means this media combination is used exclusively by attendees from a single department.
      • % of Total Dept Calls
        • The percentage ratio of calls in the department  where at least one of the users of that department used the selected media combination against the total number of calls.
        • For example, 80% indicates that the combination is primarily used in the department.
        • Note! "% of Total Dept Calls" refers to a different % then the number of occurrences (as multiple users of the department can be in the same call) against their total. Therefore the percentages can be greater than 100% when added up. If the added up number is close to 100%, this indicates that the behavior is consistent across department users. A greater difference can indicate that some users show different behavior in the same calls than others of that department.  


*Classifications for media usage (video / screensharing):

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