Page History

...

• • • Dept.
      • Name of the Department
      • Department with less than 5 members are grouped under "z - Small Departments"
    • Type
      • Type of the Call.  Meeting, Peer to Peer, PSTN
    • ScreenSharing
      • Possible combination how ScreenSharing can be used: None; Receive (Only); Send (Only); Send-Receive*
    • Video
      • Possible combination how Video can be used: None; Receive (Only); Send (Only); Send-Receive*
    • OS
      • List of allused Platforms like Windows;iOS,macOS, Android
    • Total Occurrences
      • Number of User Calls or Occurrences (see above short explanation about User Calls)
    • Avg. Call Time
      • The average length for the combination across all occurrences.
    • Avg. Video Rec. Time
      • The average video receive length for the combination across all occurrences.
    • Avg. Video Send Time
      • The average video send length for the combination across all occurrences.
    • # Other Depts in Calls
      • The number of other departments joining these call combinations for the selected Department. 
        E.g. Five indicates that the selected department and media combination interacted with five other departments.
    • % of Attendees in Dept.
      • The percentage ratio between internal department users and other departments.
      • For instance, 35% of attendees in total user calls come from the selected department.
      • Or a 100% ratio means this media combination is used exclusively by attendees from a single department.
    • % of Total Dept Calls
      • The percentage ratio of calls in the department  where at least one of the users of that department used the selected media combination against the total number of calls.
      • For example, 80% indicates that the combination is primarily used in the department.
      • Note! "% of Total Dept Calls" refers to a different % then the number of occurrences (as multiple users of the department can be in the same call) against their total. Therefore the percentages can be greater than 100% when added up. If the added up number is close to 100%, this indicates that the behavior is consistent across department users. A greater differece difference can indicate that some users show different behavior in the same calls than others of that department.  

...