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Network is at the top because it is the most critical element through out the user experience journey. It provides aggregated views for Wifi and Wired Networks. The tooltip information provides all relevant details about the network connection such as if the user is using an authenticated network and the network adaptor (Description). Network Events shows Bssid changes, when users change hotspots. This is going to be expanded even further in the near future with more network related change events.
Device
The Device category shows the perspective from the hardware itself. For instance: "Are my local resources exceeeding certain levels (cpu utilization, memory utilization) and therefore do they impact my experience?". Device events are shown for all update/remove/added events on software applications.
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As CPU and Memory can fluctuate greatly throughout the selected time frames, we show the minimal CPU percentage for the time frame as well as the percentage based on the 90th percentile (P90). This ensures extreme outlyers don't cause unnecessary alerts.
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The last category is Teams Calls. It is a timeline view showing you which Teams calls the user participated in, when they joined and left and the call quality score for the user. There are 2 3 child line items . Microsoft and Advanced.
The Microsoft entry depicts TrueDEM interpretations of the call records data which TrueDEM receives from the customer tenant (call records). This is an aggregation of the entire call. TrueDEM uses and analysis this data and classifies it into 4 buckets. Optimal – Acceptable – Impacted – Degraded for audio, video and screensharing quality. Keep in mind that Microsoft data shows aggregated data across the call only, and therefore shows one single status for the entire call.
It also shows the start and end times of the call (when any participant joined), which can differ from the actual participation times of the user itself and the platform the call was taken on (for instance Windows, mobile, web, etc).
The Advanced entry shows additional and more granluar data collected directly from the users device & Teams client through the OfficeExpert TrueDEM agent when the user is in calls on their device using their Teams client. Advanced represents the TrueDEM Streaming data, captured in an interval of every 30secs during the call. It provides the unique perspective at which point in time the call went bad. Status on this line is shown by segment of the call and consective audio/video/screensharing issues are highlighted. Start & end times on this line can differ from that on the Mirosoft line as the actual times the user joined/left the call are used (not general start/end times of the call).
when you expand this option.
- User Summary: This line represents the users call quality experience as based on Microsoft CQD data combined with OfficeExpert TrueDEM proporietary calculations. As CQD only provides highly aggregated and avaraged meassurements, this means there is one score for the whole call specific to the user whose timeline you're looking at.
- Attendees Summary: This line represents the call quality experience of the other participants in that call as based on Microsoft CQD data combined with OfficeExpert TrueDEM proporietary calculations. Here too, CQD only provides highly aggregated and avaraged meassurements, which means there is one score for the other attendees.
- Real-Time Details: This is the user's call quality experience based on real-time data collected on a 30 second interval by OfficeExpert TrueDEM through it's agent on the users desktop and gives you granular insight into the actual segments of the call that are impacted. This allows you to understand if the whole call was impacted or only parts of it.
The roll-up line (parent bar) represents the most impacted meassurement for the user (User Summary & Real Time Details combined) and also shows where consecutive audio, video or screen sharing issues occured.
To see further CQD and or real time details, click on the call segment.
Usage
To specify the period to look at, use the date controls in the right upper corner (up to 21 days) or focus in directly on the timeline itself by highlighting a specific period on the timeline. Use the Bin size and Zoom options to indicate the level of detail (15 minutes to 1 hour) preferred.
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