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For more information on troubleshooting problems with agents, please visit: https://panagenda.com/kbase/display/OE/How+to+do+Troubleshooting

Deployment Reports:

The Track deployments by Machine report shows you details about the deployment of OfficeExpert agent versions per machine. This allows you to analyze if a machine is getting updates in a timely way.

The Roll-out progress overview report allows you to see how many new clients are being rolled out each week and to track if you are on schedule with your agent deployments. To fully utilize the capabilities of this page, you can provide us (through your solution consultant or with a helpdesk ticket) with a CSV formatted list of planned rollouts based on the user’s principal name or the device name and the target (estimate) date of when they should be deployed. We will then import it and this page will then track both the weekly number of deployed agents as well as the number of scheduled deployments behind schedule and the once still coming.The Track deployments by Machine report shows you details about the deployment of OfficeExpert agent versions per machine. This allows you to analyze if a machine is getting updates in a timely way.

To update a previously provided roll out schedule, you can simply open the section at the bottom which shows your imported roll out schedule plus status columns and export this by clicking the header of the table and selecting [Inspect], [Data]. This will show the raw data that can then be exported using the button in the top. Update the resulting file by adding more names or adjusting previously planned deployment dates and provide it to your solution consultant or in a helpdesk ticket.

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